Help

• The app won't connectConnection attempts fail or never finish.
• The connection keeps droppingYou connect successfully, then get disconnected again.
• Public Wi-Fi that needs a sign-inCafés, hotels, airports and trains often block everything until you log in.
• Your network blocks VPN connectionsSome offices, schools, hotels and providers deliberately block VPN traffic.
• Android is closing the app in the backgroundBattery saving features can shut down the tunnel when the screen is off.
• iPhone asks to allow a VPN configurationiOS needs your permission once before any VPN app can connect.
• Your device's date and time are wrongA clock that is off by more than a few minutes breaks the secure handshake.
• The connection is slowSpeed depends mostly on distance to the server and how busy it is.
• A streaming service won't workLarge streaming platforms actively detect and block VPNs.
• A site or game says I'm not in Saudi ArabiaOur Riyadh and Jeddah servers are in Saudi Arabia, but the databases other services look you up in can lag behind.
• Your free connection time ran outFree servers include a set amount of connection time each day.
• Subscriptions, restoring and refundsPurchases are handled by the App Store and Google Play, not by us.

Still stuck? Email us at support@saudiarabiavpn.app

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